Customer feedback - How To Discuss

Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or a service. Customer comments and complaints given to a company are an important resource for improving and addressing the needs and wants of the customer. The information is procured through written or ■■■■ surveys, online forms, emails, letters, or phone calls from the customer to the company.

Feedback provided to a business by those who use its products or services.